FAQ (Frequently Ask Question)

Sylhet Online Shop is the ultimate destination for your everyday cosmetics and skincare needs. Our products range from common brand name products to more unique products that can’t be found easily at any other retail store. Most of all we try and provide the best prices possible for our clients.

Our mission empowers us to help our customers — regardless of where they may live or what their backgrounds might be — afford the things they need to run a business, household, or support a family, which is especially important in today’s economic climate.


We aim to provide great customer service. For product inquiries, technical support, and legal questions, Please go to our Contact Us page.

By default, the last used Shipping Address will be saved into your Sylhet Online Shop Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, go to the bottom of the page. From the My Account section, click Order Tracking then put Order ID (after placing an order, an Order ID has given to you) and your Billing Email to track your Order Status

All shipping rates will vary depending on the products.

Our Flat Shipping rate is Tk 30.

All your orders are sent via Sylhet Online Shop (SOS) from our outlet.

At the moment, We have two Outlets in Sylhet.

Outlet #01- Elegant Shopping Mall (Ground Floor), Zindabazar, Sylhet.

Outlet #02 – Kashana Complex (2nd floor), Nayashorok, Sylhet.

We ship all of our products from Outlet #2..

After logging into your account, go to your Shopping Cart. Here, you will be able to make Payment or Cancel your order.

Members who ship their orders Inside Sylhet should expect to receive their orders within One working days and Outside Sylhet Seven working days upon payment verification depending on the volume of orders received.

Bkash is the easiest way to make payments in Bangladesh. While checking out your order, Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful Bkash payment, a payment advice will be automatically generated to the www.sylsos.com system for your order.

It’s fast, easy & secure.

At this time, we only accept Bkash and Cash On Delivery payments.

We are going to start others payment methods (Credit/Debit cards and Paypal) in our database.