Most of our products are shipped within one business day. However some international products may take up to 90 business days to ship, since these products originate from our United States and United Kingdom warehouse.

If you have any particular time restraint regarding your order’s delivery time.

Please email us at or call us at 01972-585858, 01974-131713 during our business hours before placing the order. We will work with you to get your order to you within your timeline.

Our sales team usually replies to emails within one hour however no later than six hours, during our business hours. Certain holidays and non-business hours our sales team replies to emails within 24 hours.


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.


Exchanges (if applicable) and send your item to Kashana Complex (2nd floor), Beside Maha, Nayashorok, Sylhet.


To return your product, you should send your product to: Kashana Complex (2nd floor), Beside Maha, Nayashorok, Sylhet.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 1500 Taka, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Business hours for are

Everyday 11 AM to 9 PM (GMT+6) – (Exclude Friday)

To ensure the fastest delivery across Bangladesh, we have warehouses at the following locations.

  • Outlet #01– Elegant Shopping Mall (Ground Floor), Opposite Of Raza Mansion, Zinda Bazar, Sylhet.
  • Outlet #02 – Kashana Complex (2nd floor), Beside Maha, Nayashorok, Sylhet.