FAQ (Frequently Ask Question)

WHAT IS SYLHET ONLINE SHOP?

Sylhet Online Shop is the ultimate destination for your everyday cosmetics and skin care needs. Our products range from common brand name products to more unique products that can’t be found easily at any other retail store. Most of all we try and provide the best prices possible for our clients.

WHAT IS OUR MISSION?

Our mission empowers us to help our customers — regardless of where they may live or what their backgrounds might be — afford the things they need to run a business, household or support a family, which is especially important in today’s economic climate.

HOW DO I GET IN TOUCH WITH YOU FOR THE SERVICES?

We aim to provide great customer service. For product inquiries, technical support, and legal questions, Please go to our Contact Us page.

HOW CAN I TRACK MY ORDERS?

After logging into your account, go to bottom of the page. From My Account section click Order Tracking then put Order ID (after placing order, an Order ID has given to you) and your Billing Email to track your Order Status.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used Shipping Address will be saved into your Sylhet Online Shop Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW MUCH IS SHIPPING COST?

All shipping rates will vary depending on products.

Our Flat Shipping rate is Tk 30.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Sylhet Online Shop (SOS) from our outlet.

WHERE DO YOU SHIP FROM?

At the moment, We have two Outlets in Sylhet.
Outlet #01- Elegant Shopping Mall (Ground Floor), Zindabazar, Sylhet.
Outlet #02 – Kashana Complex (2nd floor), Nayashorok, Sylhet.
We ship all of our product from Outlet #2.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make Payment or Cancel your order.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders Inside Sylhet should expect to receive their orders within One working days and Outside Sylhet Seven working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO I MAKE PAYMENTS USING Bkash? HOW DOES IT WORK?

Bkash is the easiest way to make payments in Bangladesh. While checking out your order, Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Bkash payment, a payment advice will be automatically generated to www.sylsos.com system for your order.
It’s fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At this time, we only accept Bkash and Cash On Delivery payments.
We are going to start others payment method (Credit/Debit cards and Paypal) in our database.